Customer Service Representative Jobs Vacancy in International Flavors And Fragrances Gebze
International Flavors And Fragrances Gebze urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Customer Service Representative Jobs Vacancy in International Flavors And Fragrances Gebze Jobs Details:
Receive and process customer orders, and track them through the IFF internal system
Administer and carryout required activities associated with the Purchase Order (PO) management process, status inquiries, pricing and availability, order allocation, and invoicing
Respond to customer inquiries, providing technical product information and support; including communicating alternatives
Communicates across departments to ensure information is distributed to appropriate parties in a timely manner
Liaise with all our manufacturing sites in their different functions (Order Fulfillment, Planning, QC, Shipping, etc) and keep all parties informed about any changes.
Ensure customer satisfaction and maintain fluent communication channels
Maintain and update customer data
Deal with the day to day enquiries, i.e. prices, credit notes, complaints etc.
Process customer and dealer orders promptly and accurately, including entry, follow up, and documentation
Respond to pricing and availability inquiries, order placement, order processing including entry, invoicing, and inventory status
Participate in cross-functional planning initiatives
Build brand strength among current and new consumers and dealers
Good communication and organizational skills
Ability to work on own initiative under minimum supervision as well as part of a team
Flexibility and proactivity
Attention to detail and ability to work to tight deadlines
Good computer skills, preferably with knowledge of SAP
Experience in customer service, especially in a foreign trade environment
Excellent written and oral communication skills in French & English
Residence in the Anatolian side of Istanbul or close to Gebze
Turkish nationality is a must
No military service for male candidates